At Gridika Jewels, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
Returns are accepted within 7 days of receiving your order if:
- The item is unused and unworn.
- The product is returned in its original packaging.
- All tags, certificates, and accessories are included.
- The product is not damaged by the customer.
Non-Returnable Items
The following products cannot be returned unless they arrive damaged or incorrect:
- Customized or personalized jewelry
- Engraved products
- Gift cards
- Clearance or sale items (unless defective)
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos or videos of the product and packaging.
Refund Process
Once the returned item is received and inspected:
- Approved refunds will be processed to the original payment method.
- Refunds typically take 5–10 business days to reflect, depending on your bank or payment provider.
Exchange Policy
Eligible products may be exchanged for another item of equal or higher value (price difference, if any, will apply).
Return Shipping
Unless the product is defective or incorrect, return shipping charges are the responsibility of the customer.
Contact Us
For return or refund assistance, please contact us.
Email: info@gridikajewels.com
Phone: +91 93273 26100
